Plan-design-manufacture-serve: Our office equipped with latest software of spares inventory, which automatically reflects quantity of spares and give us information that some of spares needs to order to our production department or vendors. which is helping us to give prompt and quality services to customers.
We have tailor made an annual maintenance contract system for customers at reasonable rates.
Every week our analysis and quality team evaluate and check the complaints reports along with spares reports. Our 70 % customers are under our systematic annual maintenance contract system.
Philosophy of service department is each and every equipment supplied by NEWTURN should be under working condition.
Operations Of Service Department
Newturn has an exclusive Service Division for providing prompt and efficient services to its Customers directly from service centre. All service related issues, installation & Commissioning, Calibration; AMC etc are being carried out by the Service Division.
All the complaints received from customers directly to service departments or service helpline numbers are registered in a complaint register.
Software Based Complaint Register, Service Call Center To Attain Complaints & Provide Solutions
Complaint register mentions the complaint in detail viz. name of the customers, nature of complaint, time of receiving the complaint, area etc.
Service Head will allocate the job to service engineers who is handling the respective area or to the resident engineers.
If the complaint is from long distance, it would be diverted to the nearest office or distributors who are equipped with qualified engineers and spares.
All break down complaints from major cities are addressed within 24 hours of receiving the complaints.
